24/7 Customer Support in Shared Hosting
All our shared hosting feature 24/7/365 pre-sales, customer and tech support, so regardless if you are inquiring about our web hosting services well before you make an order or you are an existing client and you have any kind of question or a difficulty, you'll be able to contact us any time, which includes weekends and holidays. We have multiple channels to get in touch with us - several telephone lines worldwide for your convenience plus live chat support for billing, pre-sales and basic questions; email messages as well as support tickets for more technical matters or any matters which require longer time to analyze and resolve. Unlike many other website hosting service providers, our trouble tickets feature a guaranteed max response time of just 1 hour, which means that whatever the problem is, it'll be resolved on time and you won't waste days so as to have something fixed.
24/7 Customer Support in Semi-dedicated Servers
We're aware how important it is to get timely support, especially when your site is not running properly for whatever reason. All our semi-dedicated servers include 24/7 customer and technical support, thus if anything comes up, you can use various methods to get in touch with us - phone line with several local numbers around the world, live chat, e-mail messages and support tickets. The first two options are for pre-sales, billing and basic issues, which means that if you don't have an account yet, for example, you'll be able to get more details about our solutions, or we will assist you with less difficult technical matters. The next two methods are for solely technical matters or everything that's more time-consuming considering that it is much easier to follow the conversation between you and our tech support team. The guaranteed max reply time for them is just 1 hour, the typical one - 15-20 minutes, so you won't need to wait for a whole day so as to receive support like you may have to do with other service providers.
24/7 Customer Support in VPS Servers
Using our VPS servers, you won't have to wait for more than one hour in order to receive support for any type of difficulty that you could encounter with the server or the software that comes pre-installed with it. We guarantee this short answer time for all support tickets that you open through your billing Control Panel or emails that you send to our technical support team. In addition, we have local phone numbers in several countries around the world as well as a live chat service where we will help you with pre-sales, billing and basic questions. Customer and technical support is available 24/7/365 using the numerous means of communication, so no matter what your question or issue is, there's always someone to help you right away. When you need assistance with third-party software, that you cannot install or which gives you troubles, you'll be able to take advantage of the Managed Services upgrade package that we provide with all VPS plans.
24/7 Customer Support in Dedicated Servers
All dedicated server packages that we offer come with 24/7 support via different means of communication and with a one-hour max reply time guarantee. When you want to find out more about the plans or you have any kind of general or billing questions, you will be able to phone one of the local numbers that we have globally or you can use our live chat support and talk with a live representative. For strictly tech problems that require the help of a tech support person or an administrator, you can open a support ticket from your billing Control Panel or you could send an e-mail message, since all of these channels are more appropriate to keep track of a given matter. The response time for them rarely is more than half an hour, so you can forget all about having to wait for a whole day to get help. The support service is available for any kind of server-related matters, as well as the pre-installed software. If you'd like to receive assistance for third-party apps, you may consider acquiring the Managed Services upgrade that we offer for all packages.