A ticketing system is the most widespread medium of communication that hosting companies offer to their clients. It is typically part of the billing account and is the easiest way to handle an issue that requires a certain period of time to examine or that has to be forwarded to an admin. In this way, all comments contributed by either side will be kept in the exact same location in the event that someone else needs to work on the given problem and the info already exchanged in the ticket will be accessible to all parties. The negative side of using a ticketing system with most web hosting platforms is that it’s not integrated into the web hosting Control Panel, which implies that you’ll need to sign in and out of no less than 2 accounts to perform some operation or to get in touch with the hosting company’s help desk staff. In case you’d like to administer a couple of domains and each one is hosted in a different account, you will have to use an even larger number of accounts simultaneously. Additionally, it may take a considerable period of time for the hosting provider to process your ticket request.

Integrated Ticketing System in Shared Hosting

With a shared hosting from us, you will never need to sign out of your account. Our ticketing system is incorporated into the Hepsia hosting Control Panel, which is used to manage your entire online presence. You can quickly access any support ticket while browsing your website files or configuring different settings. The ticketing system is being closely monitored 24/7 by our customer support team representatives and the ticket response time is no more than 1 hour, but it seldom takes more than 20 minutes to receive support. In contrast to other web hosting providers, we don’t charge extra for using the ticketing system, so you can contact us as often as you want and request information with regards to any billing or technical problem. In addition, you can see a collection of informational articles, which will help you handle the most commonly faced challenges on your own.

Integrated Ticketing System in Semi-dedicated Servers

The support ticket system that we use is incorporated into the Hepsia Control Panel, which we’ve created for our semi-dedicated servers, which means that you will not need an additional platform to contact our customer care team – you can do it on the spot as soon as you come across a problem. Opening a new ticket requires a few clicks and finding an older one is just as easy. Using our clever search option, you can quickly find any ticket that you’ve posted in the past. You can send a ticket at any particular time as our help desk support staff members are available around the clock and answer in less than an hour, although it seldom takes that much to get a response. With Hepsia, you’ll have everything in a single location and you can just forget about the need to go through 2 or more platforms to solve a simple issue.