Integrated Ticketing System in Shared Hosting
With a shared hosting from us, you will never need to sign out of your account. Our ticketing system is incorporated into the Hepsia hosting Control Panel, which is used to manage your entire online presence. You can quickly access any support ticket while browsing your website files or configuring different settings. The ticketing system is being closely monitored 24/7 by our customer support team representatives and the ticket response time is no more than 1 hour, but it seldom takes more than 20 minutes to receive support. In contrast to other web hosting providers, we don’t charge extra for using the ticketing system, so you can contact us as often as you want and request information with regards to any billing or technical problem. In addition, you can see a collection of informational articles, which will help you handle the most commonly faced challenges on your own.
Integrated Ticketing System in Semi-dedicated Servers
The support ticket system that we use is incorporated into the Hepsia Control Panel, which we’ve created for our semi-dedicated servers, which means that you will not need an additional platform to contact our customer care team – you can do it on the spot as soon as you come across a problem. Opening a new ticket requires a few clicks and finding an older one is just as easy. Using our clever search option, you can quickly find any ticket that you’ve posted in the past. You can send a ticket at any particular time as our help desk support staff members are available around the clock and answer in less than an hour, although it seldom takes that much to get a response. With Hepsia, you’ll have everything in a single location and you can just forget about the need to go through 2 or more platforms to solve a simple issue.