Integrated Ticketing System in Shared Hosting
With a shared hosting from us, you will never need to sign out of your account. Our ticketing system is incorporated into the Hepsia hosting Control Panel, which is used to manage your entire online presence. You can quickly access any support ticket while browsing your website files or configuring different settings. The ticketing system is being closely monitored 24/7 by our customer support team representatives and the ticket response time is no more than 1 hour, but it seldom takes more than 20 minutes to receive support. In contrast to other web hosting providers, we don’t charge extra for using the ticketing system, so you can contact us as often as you want and request information with regards to any billing or technical problem. In addition, you can see a collection of informational articles, which will help you handle the most commonly faced challenges on your own.