When your hosting company provides live chat support, you are able to talk with a representative live and find out helpful info or get an issue resolved timely. The main advantage of using chat as an alternative to calling to consult with a live person is that you will need just a computer with access to the world wide web, so you won't pay any fees in the event that you are in a different state or country. In addition, it is quicker to copy and paste info for example domains, usernames or error messages in other words details that are sometimes hard to provide to the other party over the phone. The real-time chat is also a much quicker way to contact your hosting service provider's support crew as compared to using a ticketing system. What's more, in case some trouble requires more time to be taken care of, you'll be able to do something else entirely while you wait for guidance on the live chat, which means that you won't lose time - something that is impossible in case you're on the phone.

Live Chat Support in Shared Hosting

As a part of the support services that we offer for all our shared hosting, we have live chat support that is available all the time, even on holidays. You are able to contact us regardless if you already have an account or not, since we will support you with all sorts of things, ranging from providing you with general info on our services in case you aren't our customer yet and you are considering to purchase one of our packages, to helping you with setting up an email account in an email client. Part of the issues are more complicated and time-consuming, so you will have to use the ticketing system which is integrated in the Hepsia web hosting Control Panel, but we can save you time and help you in real time on our live chat for quite a lot of things.