One-Hour Response Guarantee

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If you’ve ever got any enquiries about your web hosting plan or you experience a problem with your sites, you will have to contact the respective web hosting company’s customer support team. It may not matter how soon they’ll reply when you've got a question of a generic nature, but a problem such as an ill-implemented software app update, for instance, may lead to your site becoming broken or invisible online. And the longer you have to wait for the support team to lend a hand, the longer the site will be offline. If you offer services or goods online, any downtime will affect your site harmfully and you may lose existing or prospective customers. A lot of web hosting providers, especially resellers, handle emails and trouble tickets within twenty four hours, but in the Internet world that’s much too long, as visitors will hardly ever revisit a website that’s not working properly over prolonged spans of time.

One-Hour Response Guarantee in Shared Hosting

With a shared hosting from our company, you can forget about waiting around for hours, or even one whole day, to obtain an answer to an email or a client support ticket. Irrespective of when you contact us, we’ll assist you within less than 1 hour with any sales and technical inquiries you may have. The fact is, our actual response time hardly ever exceeds 20-30 minutes. Since we are working around the clock, you will always get assistance in a well-timed manner and we understand just how vital this is in the digital age. As soon as you contact us, we will respond to your queries. If you face any technical predicament, we’ll rectify it for you, or we will give you all the necessary information if there’s something that you need to do on your end.

One-Hour Response Guarantee in Semi-dedicated Servers

Due to the fact that we realize exactly how essential it is to obtain timely support, we promise that you will never need to wait around for more than 1 hour to receive a reply to any support ticket that you submit from your semi-dedicated server Control Panel. In reality, you’ll seldom have to wait for more than 20 to 30 minutes and this is valid for any query irrespective of what its nature is – general, technical or billing. Furthermore, our technical and client support staff is on duty 24x7x365, which implies that even if you open a ticket during holidays, you’ll always get a fast reply, which will include the answer to an enquiry, the solution to a predicament or the information necessary to sort out an issue yourself – if there is something that you need to do on your end. If you use our services, you’ll never have to spend a day waiting for a reply like you would with lots of other hosting companies.