Though this is not the keyaspect to distinguish a trustworthy shared hosting provider from a bad one and a reseller from an actual supplier, being able to call and communicate with a live person is an indicator that you aren't using the services of a one-person service provider and that you can get in touch with someone when you're in need of help. The phone support for web hosting services may vary from standard to professional, which means that the issues which can be resolved through a phone call vary based on the particular provider. Generally, these issues are simpler and include billing or 1st level tech issues because more complex issues often require a support ticket where both you and the sysadmins can track what is going on with a given issue. Nonetheless, being able to phone call your supplier will save you lots of time and efforts for the countless tiny problems which may eventually show up when you manage your hosting account.

Phone Support in Shared Hosting

Because we have live telephone support 14 hours a day, you're able to get in touch with us and consult with one of our customer support representatives to find out more about the shared hosting that we supply and ensure that our servers meet the system requirements for your web sites prior to buying anything. For your benefit, we now have telephone numbers on three different continents and you can call the one closer to you - in the United States of America, the UK or Australia. If you are already an existing customer, you'll be able to call about general and billing issues, and even about some technical issues. If the situation is strictly technical or it requires longer time to investigate, you will have to employ our ticketing system, which will enable both you and our technical support team to keep track of the information supplied by each side.