Though this is not the keyaspect to distinguish a trustworthy shared hosting provider from a bad one and a reseller from an actual supplier, being able to call and communicate with a live person is an indicator that you aren't using the services of a one-person service provider and that you can get in touch with someone when you're in need of help. The phone support for web hosting services may vary from standard to professional, which means that the issues which can be resolved through a phone call vary based on the particular provider. Generally, these issues are simpler and include billing or 1st level tech issues because more complex issues often require a support ticket where both you and the sysadmins can track what is going on with a given issue. Nonetheless, being able to phone call your supplier will save you lots of time and efforts for the countless tiny problems which may eventually show up when you manage your hosting account.

Phone Support in Shared Hosting

Because we have live telephone support 14 hours a day, you're able to get in touch with us and consult with one of our customer support representatives to find out more about the shared hosting that we supply and ensure that our servers meet the system requirements for your web sites prior to buying anything. For your benefit, we now have telephone numbers on three different continents and you can call the one closer to you - in the United States of America, the UK or Australia. If you are already an existing customer, you'll be able to call about general and billing issues, and even about some technical issues. If the situation is strictly technical or it requires longer time to investigate, you will have to employ our ticketing system, which will enable both you and our technical support team to keep track of the information supplied by each side.

Phone Support in Semi-dedicated Servers

When you need more details for the semi-dedicated servers that we provide, you're able to call one of the three support phone lines that we have worldwide - in the United States of America, the United Kingdom and Australia. In this way, you will be able to check ahead of time if our services are appropriate for your websites. In case you are already our customer and you've got a semi-dedicated account, you are able to get in touch with us over the phone for 14 hours daily about any type of billing or basic issues. For entirely technical troubles you're able to use our ticketing system so as to contact our tech support since someproblems just need longer time to be dealt with, still we can help you on the phone with many minor tech issues as well, saving you the time and efforts.