Technical Support Channels
A 60–Minute Response Guarantee
We offer a 60 min response time warranty for every trouble ticket or e–mail that you submit to our client service staff. We’ll quickly answer all the typical queries and forward right away the issue to our admins in case any additional assistance is needed. If you make use of the Managed Servers package, we will execute any of the included server management services at a time that has been discussed with you preliminary.
A Topflight Tech Support Service
Our technical support staff will be at your disposal 24x7x365 should you require assistance while working with the Web Site Control Panel or with any of the applications that we have preinstalled on your behalf on the dedicated hosting server. What is more if you need help with all the everyday admin tasks on your dedicated server, you can have a look at our Managed Servers package, that includes data backup storage space, weekly OS updates, troubleshooting and software installation procedures, server monitoring and rebooting procedures, etcetera.
A User–Friendly Help Area
Each dedicated server includes our cost–free Web Site Control Panel, which offers a circumstantial knowledgebase and a collection of educational video tutorials. Whenever you need assistance with the Web Site Control Panel, just hit the Help or Videos buttons situated in the upper right corner.